Shipping policy

Shipping Policy for qazichrome.com

1. Shipping Destinations

We ship worldwide to most countries. However, some regions may be restricted due to:

• Legal constraints: (e.g., sanctions).

• Logistics limitations: (e.g., remote areas).

• High fraud risk: (as flagged by Shopify).

Please check your country’s availability at checkout to confirm if we can ship to your location.

2. Processing Time

Orders are processed within 3–5 business days after payment verification (excluding weekends and public holidays).
During peak seasons (such as Ramadan, Eid, and Black Friday), processing times may be longer.

3. Shipping Methods & Costs

$20–$

$20–$

$25–$

$30–$

(Note: Final shipping costs are updated dynamically at checkout. Free shipping promotions may apply.)

4. Customs & Import Duties

Customer’s Responsibility: Taxes and import duties are not included in the order total. These charges are the responsibility of the customer. Please check your country’s regulations before placing an order.
Pro Tip: To ensure faster customs clearance, provide your phone number and email address to the carrier for any necessary updates.

5. Tracking & Delivery Issues

• You will receive an email with a tracking link once your order has been shipped.

• Lost/Damaged Packages: If your package is lost or damaged, please contact us within 14 days of shipment with proof (photos, tracking details). We will do our best to assist you.

• Failed Deliveries: Unclaimed packages may be returned or discarded after 30 days. No refunds will be issued for abandoned orders.

6. Returns & Refunds

• Wrong/Defective Items: Please email us at qeoltd@gmail.com within 7 days of delivery. We will cover the return shipping costs for wrong or defective items.

• Change of Mind: We accept returns within 14 days of delivery for unworn items with tags intact. The customer is responsible for covering the return shipping costs.

• Refunds: Refunds are processed within 5–10 business days after we receive and inspect the returned item.

7. FAQ

• Q: Why is my order delayed?
  A: Common reasons for delays include customs checks, severe weather, or an incorrect shipping address.

• Q: Can I cancel my order?
  A: You can only cancel an order if it has not yet been processed for shipping. Please email us immediately to request a cancellation.

• Q: Do you ship to P.O. boxes?
  A: No, we require a physical address for all deliveries as our courier partners cannot deliver to P.O. boxes.